Orders are processed during our normal business hours, 7:00am-5:00pm, ET, Monday through Friday.
Terms and Conditions:
30 days net | 1.5% service charge per month on past due balances.
FOB shipping point Woodsboro, MD.
Free shipping on qualified orders
Some items listed on ebuildingproducts.com may not qualify for free shipping. You will be notified of the shipping charge for approval prior to your order being processed.
Expedited shipping information is available for all products. Please contact us for a shipping quote.
Errors in shipping or billing must be reported to the customer service department within 10 days from receipt of shipment to secure proper adjustment. Claims for loss, damage or transportation charges must be reported to the customer service department within 7 days from receipt of shipment. Our products are inspected and carefully packed for shipment. In the event an item is damaged in shipment, you must submit a claim to the carrier within 15 days of delivery. We advise that you unpack and inspect all merchandise immediately upon receiving it. If damage does not become apparent until the shipment is unpacked, keep the shipping carton and make a request within 72 hours for inspection by the carrier's agent and file a claim with the carrier. Any external evidence of loss or damage must be noted on the freight bill. Failure to do this sill result in carrier refusing to honor the claim.
No returns on merchandise without authorization from ebuildingproducts.com.com.
Standard (stock) products may be returned within 30 days. A restocking fee and exclusions may apply.
All returns are subject to a restocking fee. Orders shipped with free freight, may also have the freight charges deducted from the return. Freight charges are non-refundable.
Products must be returned free of damage and in the original packaging. Products damaged in transit for a return, may not be accepted for return. Please package carefully and insure your return with the carrier.
No returns 45 days after invoice. No returns allowed on special order or modified products.
Return checks will incur a $45 service charge.
Defective items may be returned or exchanged during the warranty period. Please see “Receiving” for information on how to report a claim for a damage package.
Pricing and Availability:
While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event of a pricing error, we will notify you of any errors and a solution prior to your order being confirmed and processed. If a product unexpectedly becomes unavailable, we will notify you prior to your order being processed. Prices and availability are subject to change.
ebuildingproducts.com warranties catalog products to be free from defects in material or manufacturing. Products are further warranted for adequacy of design when used in accordance with design limits in this catalog, and properly specified and installed. This warranty does not apply to uses not in compliance with specific applications and installation procedures set forth in this catalog, or to non-catalog or modified products. All warranty obligations of ebuildingproducts.com shall be limited, at the discretion of ebuildingproducts.com to repair or replace the defective part. These remedies shall constitute ebuildingproducts.com sole obligation and sole remedy of purchaser under the warranty. In no event will ebuildingproducts.com be responsible for incidental, consequential, or special loss or damage, however caused.
Customers modifying products or installation procedures, or designing non-catalog products for sale by ebuildingproducts.com shall, regardless of specific instructions to the user, indemnify, defend, and hold harmless rebuilding products for any and all claimed loss or damage occasioned in whole or in part by non-catalog or modified products.
Acudor Products are registered trademarks owned and licensed by Acudor Products Inc., Fairfield, NJ, 07004
Demand Products are registered trademarks owned and licensed by Demand Products Inc, Alpharetta, GA 3004
FF System Products are registered trademarks owned and licensed by FF System Inc., Fort Meyers, FL 33905
Flush Metals Products are registered trademarks owned and licensed by Flush Metal, Melville, NY 11747.
Jalite-USA Products are registered trademarks owned and licensed by JALITE PLC Exxex SS14 3BS.
JL Industries Products are registered trademarks owned and licensed by Activar Construction Group, Bloomington, MN 55435.
KARP Access Doors are a registered trademark owned and licensed by KARP Associates, Melville, NY 11747.
Metacaulk Firestopping Products are registered trademarks owned and licensed by RectorSeal, TX 77055.
Oval Brand Fire Products are registered trademarks owned and licensed by Oval Brand Fire Products, Glendale Heights, IL 60139
Plastic Component Products are registered trademarks owned and licensed by Plastic Components, Inc. Miami, FL 33178
Van-Met Products are registered trademarks owned and licensed by Maxam Metal Products Ltd., Burnaby, BC. Canada V5J 0C7.
Strike First of America Products are registered trademarks owned and licensed by Strike First of America, Front Royal, VA 22630.
U.S.F. Fabrication Products are registered trademarks owned and licensed by Eagle Manufacturing Group, Hialeah, FL 33018.
Wind-lock Products are registered trademarks owned and licensed by Wind-lock Headquarters, Leesport, PA 19533.