Why doesn't my previous login work on the new site?
Regrettably we were unable to transfer your previous password due to security precautions. After entering your email on the Customer Login page, please click the "Forgot Password?" button. We will send you a temporary password which you can then update. We apologize for any inconvenience and look forward to working with you!
Are your quantity discounts available on all of our products?
Yes, all products listed on our website do qualify for our 5-15% discounts based on your total purchases.
Is shipping available outside the continuous 48 states and other countries?
Yes, please contact us for you more information on the shipping your order.
Is expedited shipping available?
Yes, expedited shipping is also available; please contact us for special shipping rates and availability.
Are custom orders available?
Yes, ebuildingproducts.com is able to custom design your product for your job specifications. Please contact us with your specs and we will work with you on the best available product for your job. Please allow for extra lead time and a deposit is required on all custom orders.
Are private label products available?
Yes, ebuildingproducts.com is able to custom design some of our products with your personalized logo. Please contact us for more information on this program.
Do you offer price protection?
ebuildingproducts.com does its best to offer our customers great customer service and competitive pricing. If you are planning a project and may need price protection, please contact us to discuss your project and pricing requests.
Do you offer special pricing on large orders?
Yes, ebuildingproducts.com is able to always offer competitive pricing for large orders. Please contact us about your job requirements, and we will work with you to give you the best possible price.
Do you acccept returns?
Returns are accepted only with preauthorization from ebuildingproducts. All returns are subject to a 25% restocking fee plus freight. No returns are accepted 45 days after invoice. No returns are allowed on special order products.
How do I contact ebuildingproducts.com?
ebuildingproducts.com is available Monday-Friday, 7:00am-5:00pm, eastern standard time at 1-855-8EBUILD (Toll Free 1-855-832-8453) or you email us at